Product Details:

• Member Price: $79
• Non-Member Price: $99

Product details:

Customer service and hospitality expertise in the dining room will help you to handle those often seemingly difficult encounters with residents during meal time.

Attendee Takeaways:

• Staffing and Training can enhance the dining room experience
• To Resolve Conflicts -Tips on how to respond-what to say?
• Aggressive behaviors can be diffused
• To create seating arrangements that work for you and the residents
• To include resident input on when to eat and where

Preview Clip:

Presenters:

• Jim Hourihan Regional Director of Dining, Benchmark Assisted Living
• Joanne Seifart Therapeutic Program Director at Rogerson House in Boston, MA.  Joanne is an RN with a degree in from New England Deaconess School of Nursing, Boston, MA. She has worked in acute and long term care as well as hospice, assisted living and adult day health. For the past 15 years her focus has been on Alzheimer’s disease and related dementia’s. Joanne has created a nationally recognized end stage program called Deep Harbors.  
• Larry Cedrone Regional Director of Dining, Benchmark Assisted Living
  Larry has been in the Food & Hospitality Industry for 33 years. He began his career as a Dietary Aide with Lahey Clinic in Burlington MA, before joining Marriott International, where he was an Executive Chef, for many years, before Joining Marriott Senior Living Services as a Food & Beverage Director. In this capacity Larry became a Food Safety Trainer, as well as an Area Manager. Larry left Marriott to become VP of Dining for Village Retirement Communities in 1999 and joined Benchmark Assisted Living in December of 2005 in his current capacity.
  
  

Audience:

• Chefs
• Dining Room Managers
• Food Service Staff
• Executive Directors

Tip Sheet:

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Length: 90 minutes

Originally recorded on 3-4-2010

If you or someone from your organization attended this webinar, you can purchase this CD for only $29 each (members) or $49 each (non-members). This special rate is valid only for live webinars that your organization has participated in.