Product Details:

• Member Price: $79
• Non-Member Price: $99

Product details:

This 90-minute webinar training addresses issues such as wandering and resident safety as well as working effectively with families around a multitude of issues, such as denial, anger, and fears. You can download an outline of the webinar to see what specific areas are addressed.

Presenters use a case study format that will allow participants to come away with new techniques for working directly with the residents and their families.

Attendee Takeaways:

• What do you do when the family refuses to be involved?
• How do you deal with a family member who is always angry and threatens your safety?
• How do you work with a resident who continues to look for her husband who is no longer there?

Preview Clip:

Presenters:

• Cynthia Lilly, MSW, National Life Guidance Program Director, Atria Senior Living
• Elizabeth Ross, LICSW, Executive Director, Rogerson House
• Sheryl Clarke, RN, Resident Care/Assisted Living Program Director, Rogerson House

Audience:

• Resident Services Staff
• PCAs
• Housekeeping
• Food Services
• Managers

Tip Sheet:

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Length: 90 minutes

Originally recorded on 2-25-2009

If you or someone from your organization attended this webinar, you can purchase this CD for only $29 each (members) or $49 each (non-members). This special rate is valid only for live webinars that your organization has participated in.